Common Errors
Quick fixes for access, scoring, uploads, and billing blockers.
Access Denied
- Confirm you are signed in with the invited email.
- Confirm your role workspace (Studio vs Organizer vs Judge).
- Ask an admin to re-send the invite if membership is missing.
Judge Cannot Score
- Organizer: verify judge assignment and session link.
- Judge: refresh and reopen the event from Assigned Events.
Upload Or Media Failures
- Retry with a smaller file or stable connection.
- Confirm you still have permission for that studio or event.
Family Cannot Pay
- Studio: confirm Payment Setup is complete and the invoice is open.
- Family: request a fresh payment or save-card link.