Stripe And Billing Operations
Go-live checks, Connect basics, save-card flows, and billing incidents.
Go-Live Mindset
- Finish Connect onboarding before charging real cards.
- Prefer in-app history, refunds, and voids for daily work.
- Treat Stripe webhooks and fulfillment as the source of truth for paid status.
Save Card And Portal Links
Studios can email families a link to save a card or open a billing portal. Families should use the original link and request a new one if it expires.
Incidents
- Identify whether the issue is Connect onboarding, a failed charge, or a missing webhook/fulfillment update.
- Check Needs Attention and Payment History in the studio app.
- Escalate with the household name, invoice id, and time of the attempt.