Customer Payments
Post tuition, fees, and custom invoices; review history and items that need attention.
Open Customer Payments
Go to Customer Payments (/studio/payments). Tabs cover the main money workflows. When Stripe is connected, a compact strip shows available balance and next deposit; open Payment Setup for full Balance & Deposits detail.
Tuition By Month
- Open the Tuition tab.
- Choose the month and households to charge.
- Start the run and watch the progress overlay until it finishes.
- Review failures and retry only the accounts that need it.
Other Fees
Use Other Fees for studio fees that are not monthly tuition. Select recipients, amounts, and post the charge run the same way.
Custom Invoicing
Create one-off invoices for a household when a standard fee does not fit.
Payment History
Open Payment History to find invoices and receipts.
- Use the Household filter to see one family, or Status to see only paid or open invoices.
- Open the ⋯ menu on a row to view details, download the invoice or receipt, refund a paid invoice, or void an open one.
Needs Attention
Needs Attention lists declined cards, past-due invoices, and payments waiting on bank approval. The red number on the tab shows how many need follow-up.
From the ⋯ menu on a row:
- Details: see what went wrong.
- Retry charge: try the card again after the family updates it.
- Resend invoice: email the family a link to pay.
- Mark paid offline…: record a cash or cheque payment.
- Open household: go to that family's billable account.
Keeping Records For Taxes
Your studio is responsible for keeping its own financial records. Canadian tax rules generally require keeping them for six years; check with your accountant.
- Card and online payments are stored in your own Stripe account, which you keep even if you stop using SmartScore Pro.
- Offline payments with Stripe connected are also added to Stripe as invoices marked paid outside Stripe.
- Offline payments without Stripe connected are recorded only in SmartScore Pro.